Cancellation Policy
Welcome to 9 Restaurant and Bar
Please read these terms carefully. These terms confirm various important information about your table reservation with us, including how you can alter or cancel your reservation, and when cancellation charges apply. If you think that there is a mistake with your reservation or these terms, please contact us to discuss.
- Information about us and how to contact us
How to contact us. You can contact us by telephoning us on 01929 781581 or by emailing us at enquiries.9restaurantandbar@gmail.com
How we may contact you. If we have to contact you we will do so by telephone, or by writing to you at the email address you provided to us when placing your reservation.
- Confirmation of your reservation
How we will accept your table reservation. Our acceptance of your reservation will be conformation over phone or email at time of booking, at which point a contract will come into existence between you and us. If we are unable to accept your reservation, we will inform you of this and will not charge you.
- If you want to change or cancel your reservation.
If you wish to cancel your reservation or make a change (for example to the timings or number of guests), please let us know by telephone or email using our contact details in paragraph 1 above as early as possible. Please note that cancellation charges may apply, details of which are provided in paragraph 5 below.
- We may cancel your reservation.
We reserve the right to cancel your reservation by contacting you (using the methods referred to in paragraph 1 above). We may also cancel your reservation without notice in the circumstances listed below.
We may cancel your reservation if you do not give us required information. We may need certain information from you to complete your reservation. If so, this will have been told to you over the telephone or in the course of email exchanges. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may cancel your reservation.
We may cancel your reservation if you do not pay. If you do not pay us any amount when you are supposed to (for example any advance deposit we require from you) by the date we specify, we may cancel your reservation. We will contact you to tell you we are cancelling your reservation.
- Cancellation Charges
Restaurant Table reservations. A cancellation fee £10 per cancelled guest will apply for any cancellations or reduction in guest numbers which were not notified to us (by telephone or email using our contact details in paragraph 1 above) at least 48 hours in advance of the date and time of your scheduled reservation. For tables of 5 or more minimum 72 hours in advance of the date and time of your scheduled reservation.
Special event bookings. A cancellation fee calculated at the full menu price per cancelled guest will apply for any cancellations or reduction in guest numbers which were not notified to us (by telephone or email using our contact details in paragraph 1 above) at least 72 hours in advance of the date and time of your scheduled reservation advance notice (by email or telephone). This will apply to fixed price special event bookings such as restaurant take overs or tasting menu experiences.
How cancellation charges are paid. We will have taken a set deposit amount depending on your booking this will not be refunded if the cancelation requirements are not met.
